DRA Exam Questions and Answers - Summary
DRA Exam helps recovery agents develop confidence and communication skills to interact with customers professionally during debt collection. Improves their knowledge of various banking products, procedures, processes and policies. DRA Exam Questions and Answers PDF download from the link given at the bottom of this page.
The DRA Exam is a certification exam for Debt Recovery Agents in India. It is conducted by the Indian Institute of Banking and Finance (IIBF) on behalf of the Reserve Bank of India (RBI).
DRA Exam Pattern
| Section | Number of Questions | Marks per Question | Negative Marking |
|---|---|---|---|
| Part A | 15 | 3 | 1/3 |
| Part B | 10 | 3 | 1/3 |
| Part C | 25 | 1 | None |
| Total | 50 | 100 | 1/3 (for Part A and B only) |
DRA Exam Syllabus
The DRA exam syllabus covers a wide range of topics, including:
- Introduction to Debt Recovery
- Banking Laws and Regulations
- Collection Process and Strategies
- Ethical Debt Recovery Practices
- Communication and Negotiation Skills
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